Is the consultation available in English?+
Yes. An English interpreter is included in every consultation at no extra cost, so nothing is lost between you and your consultant.
Do I need to remove my makeup for personal color analysis?+
Draping is most accurate on bare skin. [CONFIRM whether cleansing products are available at the studio.]
Can I wear colored contact lenses?+
[ANSWER — colored lenses change how eye color reads during draping.]
What should I wear for body shape analysis?+
[ANSWER — recommended clothing so the consultant can read your frame comfortably.]
Can I book for two people or as a couple?+
Yes. Every service has a two-guest option with a longer session and a lower per-person price — see the price table above.
What will I receive after the consultation?+
A result sheet with your palette, makeup and hair direction, styling guidance, and accessory recommendations. Format · [PRINTED / DIGITAL].
Is the Olive Young shopping fee inclusive of products?+
No. The US$45 fee covers 60 minutes of personalized guidance. Products are purchased separately by the guest.
Can I book Olive Young shopping on its own?+
It is available only as an add-on to a consultation booking, so recommendations can be based on your results.
How far is the studio from Busan Station, Seomyeon, or Haeundae?+
[ANSWER — publish verified travel times only.]
What happens if I am late?+
Please message us on WhatsApp (+28 107 662 3901) as soon as you know. A short delay can usually be absorbed, but arriving 20 minutes or more late means the session cannot be rescheduled or refunded.
What is the cancellation and refund policy?+
Cancel at least 24 hours before your appointment (local time) and you receive a full refund. Rebooking and refunds are not available for a no-show, or when a guest arrives 20 minutes or more late.
Which payment methods are accepted?+
[ANSWER — include whether foreign cards are supported.]
Can I bring luggage, and is there an elevator?+
The studio is on the 3rd floor. [LUGGAGE / ELEVATOR / ACCESSIBILITY ANSWER]
May I take photos or videos during the session?+
[ANSWER — photo and video policy.]